Deliveries & Returns

We deliver worldwide via Royal Mail Tracked. Please read below about international deliveries tax and import duties charges.

Delivery to the UK:

Free UK Tracked 48 Delivery on all orders.

Delivered within 2-3 working days.

Next Day Delivery: £3.95

Delivered within 1 working day. Applies to orders placed before 11am.

Delivery to Europe:

£8. Please allow 5-10 working days.

Delivery to the Rest of the world:

£14. Please allow 5 to 15 working days.

 

Tax & Duties

For customers outside of the UK, VAT is removed on the basket page once a qualifying shipping country is selected. All international orders are shipped on a 'Delivered Duties Unpaid' (DDU) basis and may be subject to import duties and taxes, which are the responsibility of the recipient. 

If so, you’ll be contacted by the shipping company with further information and payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot offer a refund for these.

We ask customers to liaise directly with customs in order to receive the goods at the destination. Unfortunately, we will not be able to refund orders that not have cleared customs.

If returning an order, please mark your parcel as “Returned Goods” clearly on the outer packaging and include a commercial invoice showing it’s a return, to avoid any additional charges and delays getting back to us. If charges are refused, we would have to deduct those from a final refund.

For more information or any questions, please email us at hello@herlum.co.uk

 

Returns & Refund Policy

We sincerely hope you will be delighted with your order. However, should you decide that your new Herlum product isn’t suitable for you, we would be pleased to refund or exchange your item in accordance with the instructions below.

In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition, and this must be done within 14 days.

Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us.

How to make a return:

Please contact us at hello@herlum.co.uk to request a return and we will get back to you with next steps. We typically respond in one business day.

Our Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 09/02/2021.

All refunds will be processed via the original payment method. Product(s) may be exchanged for any product(s) up to the purchase value of the returned product(s). Any additional amount owing beyond the value of the returned product(s) must be paid by the customer.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.gov.uk or contact Consumer Direct, the Government funded consumer advice service on +44 (0) 8454 04 05 06.

Right to Cancel

You have the right to cancel this order within 14 days without giving reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel the order.

Effects of Cancellation

If you cancel the order, we will reimburse to you all payments received from you, excluding the costs of shipment.